Digital service design and development
Are Management Egos Driving Decisions In Your Organisation?
Have you heard of the HiPPO, the Highest Paid Person's Opinion? Are they really making the right decisions for your company?
COVID and why Digital Friction Could Now Kill Your Company
The stakes for a great digital employee experience just got a lot higher. Find out the impact a poor experience could have and what to do about it.
The trouble with good ideas
Humans are not short of ideas. The problem from a Product Management perspective is ensuring a “good idea” isn’t a silly idea. Find out more.
Debunking Digital Myths you need to avoid
Debunking digital channel myths and misconceptions, such as websites are just communication channels and user testing isn’t important.