Digital service design and development
Are Management Egos Driving Decisions In Your Organisation?
Have you heard of the HiPPO, the Highest Paid Person's Opinion? Are they really making the right decisions for your company?
My Keynote Talk at a Conference for Intranet Professionals
What it was like to remotely present from the UK to a conference for Intranet Professionals in Russia.
COVID and why Digital Friction Could Now Kill Your Company
The stakes for a great digital employee experience just got a lot higher. Find out the impact a poor experience could have and what to do about it.
My talk in London on why Intranets often suck
In July 2016, I delivered a presentation on ‘Why Intranets Often Suck’ at London’s Kensington Roof Gardens. Find out why intranets often suck for their users.