Digital service design and development
COVID and why Digital Friction Could Now Kill Your Company
The stakes for a great digital employee experience just got a lot higher. Find out the impact a poor experience could have and what to do about it.
My talk in London on why Intranets often suck
In July 2016, I delivered a presentation on ‘Why Intranets Often Suck’ at London’s Kensington Roof Gardens. Find out why intranets often suck for their users.